Privacy Policy

Effective Date: December 31, 2025 | Version 1.1

1. Introduction

CaseIntake HQ ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our legal case intake and management platform.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us, including:

  • Name, email address, and contact information
  • Law firm name and professional details
  • Case-related information submitted through intake forms
  • Documents uploaded to our platform
  • Payment information (processed securely by Stripe)

2.2 Information We Do NOT Collect

We explicitly do NOT collect biometric data, including but not limited to:

  • Fingerprints or palm prints
  • Facial geometry or face scans
  • Voice recordings or voiceprints
  • Retina or iris scans
  • Any other biometric identifiers

2.3 Automatically Collected Information

When you access our platform, we automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Usage data and access times

3. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our services
  • Process case intake submissions
  • Generate AI-powered case summaries and analysis
  • Communicate with you about your account and cases
  • Process payments and billing
  • Improve our services and develop new features
  • Comply with legal obligations

4. Data Storage and Security

We implement industry-standard security measures to protect your data:

  • All data transmitted via HTTPS encryption
  • Passwords hashed using bcrypt
  • Secure file storage with access controls
  • Regular security audits and monitoring

4.1 Password Security

Passwords are encrypted using industry-standard hashing and are never visible to administrators or staff. Password reset requests are handled through secure, time-limited links sent directly to the user's email address.

5. Email Communications

Email addresses are used solely for account access, security notifications, and service-related communications. CaseIntake HQ does not sell or share email information with third parties for marketing purposes.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time, subject to legal retention requirements.

7. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Request a copy of your data

8. Third-Party Services

We use trusted third-party services:

  • Stripe: Payment processing
  • OpenAI: AI-powered case analysis

These services have their own privacy policies governing their use of your data.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@caseintakehq.com